Refund Policy (Simple Version)
If you’re not completely satisfied with your purchase, you have 60 days from the delivery date to try the product and decide if it’s right for you.
Return Guidelines
- All items can be returned within 60 days of receiving your order
- Unopened items are eligible for a full refund (excluding shipping fees)
- To request a refund, you must send back all items you received to our warehouse
Return Address:
19655 E 35th Dr #100, Aurora, CO 80011, USA
Please note that return shipping costs are not covered. As long as you send the package before the 60-day period ends, your return will still be accepted even if it arrives later.
Once we receive your return, your refund will be processed within a few days.
Need Help?
If you have questions or need support, feel free to contact us:
✔ Email: support@visiflora.com
Important Conditions
- Items must be in good physical condition (not broken or damaged)
- All original accessories must be included
In some cases, only partial refunds may be given, such as:
- Opened or used media products (books, CDs, DVDs, etc.)
- Items that are damaged or missing parts not بسبب lỗi của chúng tôi
- Returns sent after the 60-day period
Refund Process
After we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within a few days.
If your card has changed or expired, your bank will still transfer the refund to your new card.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us for instructions. Exchanges are only accepted within 60 days of delivery.
Contact
✔ For order support, contact BuyGoods via their official page
✔ Call: +1 (302) 200-3480
✔ Product support: support@visiflora.com
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